Useful Links

Norfolk County Council Contact Information

By phone

Our phone lines are open Monday to Friday 8.00 – 18.00

From 1 April 2011, our phones will open Monday to Friday 9.00 – 17.00

General Enquiries
0344 800 8020

Adult & Children Social Services
0344 800 8014 (also available out of hours for emergencies only – see ‘ Contacting Adult Social Services’ for more details) 01603 763585 (textphone)

Adult Education
0344 800 8002

Blue Badge Parking Permits
0344 800 8020

Children’s Services
0344 800 8001

Consultation Helpline
0344 800 8010

Highway Problems
0344 800 8009 (also available out of hours for emergencies only)

Jobs and Recruitment
0344 800 8007

Library and Mobile Library Renewals and Enquiries
0344 800 8006

Park & Ride
0344 800 8020

School Transport
0344 800 8020

Street Lighting
0344 800 8008

Trading Standards
Consumer Advice call Consumer Direct on 08454 04 05 06
Business Advice 0344 800 8013

Traffic signal faults
0344 800 8021

Waste Management
0344 800 8020

How much does it cost to call an 0344 number?

0344 numbers are charged for just like 01 and 02 numbers.

For more information on calling 03 numbers, visit Ofcom

Calling Norfolk County Council from overseas

To call us from overseas just replace the 0344 for the relevant number (above) with +44 344

Some overseas telephone services do not support 0344 numbers. In this case you can contact us using our online form for general enquiries or social care enquiries.

If you are contacting us about a very urgent social care matter and your local telephone operator does not allow you to dial UK +44 344 numbers, you may wish to ask a friend or relative based in the UK to call us or you can complete the social care enquiry form and request an urgent call back from us.

By textphone or fax

Our Textphone and Fax Service is open Monday to Friday 9:00 – 17:00

Textphone

Textphone for deaf, hard of hearing and speech-impaired people through Text Relay
0344 800 8011

Fax
0344 800 8012

By text message

Text us anytime on 07767 647670

We will pick up text messages Monday-Friday between 9am and 4.45pm, and respond to them during the same working day.

Postwick Park and Ride

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